Monday, 25 November 2013

Service charges at restaurants should not be included in the bill

I am not a penny-pincher and I happily tip waiters or waitresses that deserve it. Friendly polite staff who have been attentive and who I think have done a good job will get a healthy tip.

It angers me when you go to a restaurant and they automatically add-on a service charge of 10% – 15%. I am the one who decides if the service has been up to standard not you, the restaurant manager. Basically they are saying “we know our service is good and we don’t give fuck about your opinion (the paying customer) so we are adding on another 10%, oh and you have no choice to pay it”.

Most places that do this don’t even tell you until its time to settle up the bill knowing full well you can’t get out of paying it no matter how bad the food or service was.

What happens if the service is bad? Can I ask for it to be taken off? Can I bollocks

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