So, I was travelling in a friend's car from Bristol to Birmingham. We broke down just the other side of Cheltenham. He had the misfortune to have breakdown cover with the AA.
The AA patrolman (no, not a very very nice man) arrived after about fifty minutes, and diagnosed the problem. He said he could not help so would get a vehicle to take us back to Bristol. He towed us to Strensham Services (in the opposite fucking direction to Bristol) and left us there.
About four hours later (that's a lot of overpriced coffee)a recovery vehicle turned up, driven by a scruffy bastard in overalls, accompanied by his girlfriend. We were crushed in the front of the cab, but they didn't set off until they had finished their sandwiches. We were then taken well off course to Gloucester, in order to drop off the girlfriend, before being driven back to Bristol.
The journey from Bristol to Strensham and back took over 8 hours. Normally it would take about an hour each way (well it does the speed I drive*).
We arrived home completely exhausted and went straight to bed.
The next day my friend's garage called him. They had inspected the vehicle and the AA's diagnosis was completely wrong. In fact, it was likely that the car could have been fixed at the roadside.
So that's my one experience of the AA. Not one I wish to repeat, and certainly not a good advert.
BUT WHAT REALLY GETS MY GOAT is this: I have friends in the police and fire service who are none too chuffed about the '4th emergency service' strapline. There are other emergency services (Air Sea Rescue, for instance) that have far more claim to that title than a car breakdown outfit. I mean, would you rather be broken down at the roadside or bobbing up and down in rough seas, in the dark, just inches from death from hypothermia? There's just no comparison, is there?
How about a different strapline: 'AA - the second-rate inconvenience service'?